Privacy Policy

Broadsignal (“Company”, “we”, “us”, or “our”) operates the website broadsignal.io and any related applications or services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, and share your personal information when you use our Service. This is a temporary policy. As a pre-seed startup, we are actively developing our data practices. We will update this policy and seek proper legal review as we grow.

1. Information We Collect

Information you give us

• Your name, email address, company name, and any other details you provide when signing up, requesting a demo, or contacting support.
• Any content you upload, post, or transmit through the Service.

Information automatically collected

• Usage data: How you interact with our Service (e.g., clicks, page views, feature usage).
• Technical data: IP address, browser type, operating system, device identifiers, and referral URLs.
• Cookies & tracking: We may use cookies and similar technologies to remember your preferences and analyze usage. You can disable cookies in your browser settings.

Information from third parties

• If you sign up via a third-party platform (e.g., Google, GitHub, LinkedIn), we may receive your basic profile information (name, email) from that platform.

2. How We Use Your Information

• Provide, maintain, and improve Broadsignal.
• Communicate with you about your account, updates, or support issues.
• Monitor usage patterns and fix technical problems.
• Protect against fraud, abuse, or security risks.
• Comply with legal obligations.

3. How We Share Your Information

• Service providers: With vendors who help us run the Service (e.g., cloud hosting, analytics, email delivery). They are contractually bound to use data only for our instructions.
• Legal compliance: If required by law, court order, or government request.
• Business changes: If we are acquired, merge, or restructure, your data may be transferred to the new owner.
• With your consent: For any other purpose you explicitly approve.

4. Your Rights & Choices

Depending on where you live (including the EU, UK, California, etc.), you may have rights including:

• Accessing, correcting, or deleting your personal data.
• Objecting to or restricting certain processing.
• Data portability.
• Withdrawing consent (where we rely on consent).

5. Data Security

We use reasonable technical and organizational measures to protect your information. But no method of transmission or storage is 100% secure. As a pre-seed startup, we may not yet have enterprise-grade security. You use the Service at your own risk.

If a data breach occurs, we will notify affected users and regulators as required by applicable law.

6. Data Retention

We keep your personal data only as long as necessary to:

• Provide the Service to you.
• Fulfill the purposes described in this policy.
• Comply with legal or tax obligations (e.g., invoice records).

When no longer needed, we delete or anonymize the data.

7. Data Protection & Retention (Dashboard)

How We Protect Your Dashboard Data

All data transmitted between your browser and the Broadsignal dashboard is encrypted using TLS 1.3 (or the highest standard supported by your device). Dashboard data at rest is stored on encrypted volumes with strict access controls. Only personnel who need to see your data to provide support or maintain the service can access it — and all access is logged and audited.

We never store your brokerage credentials. When you connect a brokerage account, authentication tokens are passed directly to our service provider in an encrypted form and are never readable by Broadsignal employees.

Retention Period

We retain your personal data and portfolio information only as long as your Broadsignal account remains active, or as necessary to fulfill the purposes described in this Policy. Within 30 days of account termination or a verified deletion request, we permanently delete or anonymize all portfolio holdings, transaction histories, dashboard configurations, contact information, and login credentials.

After account closure, we may retain anonymized, non-identifiable analytics (such as aggregated usage statistics) that cannot be linked back to any individual.

Legal & Regulatory Exceptions

If required by law or a binding regulatory obligation (for example, a valid subpoena or financial record-keeping requirement), we will retain only the data strictly necessary and for the shortest time allowed by law. In such cases, we take reasonable steps to limit access and protect that data against further processing.

Your Control

You can request immediate deletion of your dashboard data at any time by emailing our support team. We will confirm the request and complete the deletion within the time frame required by applicable data-protection law.

8. Children’s Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have, please contact us and we will delete it.

9. International Data Transfers

If you use Broadsignal from outside Canada, your data may be transferred to, stored, and processed in Canada where our servers and central database are located. By using the Service, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy as Broadsignal evolves. For minor updates, we will post the new policy on this page with a new effective date. For material changes, we will notify you via email or through the Service.

You are responsible for periodically reviewing this policy. Your continued use after changes means you accept the updated policy.

11. Contact Us

For privacy questions or requests:
Broadsignal · privacy@broadsignal.io